Consumer data is captured by our staff and stored in secure servers. Data entry is completed by accessing the server. Each server has complete redundancy, efficiency and recovery services.
DataMatrix specializes in transcription services, rebate management services and promotion management. We have been creating customized, secure solutions for our clients for over 20 years.
Systems are hosted at Tier-1 data centers and are built for a Zero-Downtime Network.™ Hosting Security covers all three critical security areas physical security; operational security; and system security.
DataMatrix can create custom solutions for warranty registrations, contest management, order processing & fulfillment, insurance claims, customer surveys, consumer polling, etc. DataMatrix can convert information from any format to data you can use.
Rebates drive consumer purchases (between 10 and 100% increase), depending on the offer parameters. Rebates communicate a call to action by using a finite time frame to participate in the promotion.
Properly structured rebates can reduce inventory for slow moving product. Rebates can be used to introduce a product price correction. Rebates can also be used to adjust the retail price in lieu of retailer price adjustments. Additionally, rebates can be used to encourage additional, cross-category purchases.
Your customer purchases the product, completes the rebate documents and mails it to DataMatrix for processing. DataMatrix scans your customer’s mail and our highly trained staff completes the data capture, data verification and data validation. DataMatrix prepares a detailed report of approvals, rejections and amounts that need to be funded. Once funding is received, your customer’s rebate is prepared and mailed.
DataMatrix can offer check-based advertising, advertising on a customized customer service lookup site, create specialized incentive & loyalty programs, customized database for surveys, polling, and email blasts, add-on product sales.
DataMatrix provides support over the entire rebate cycle. Our operators provide assistance with completing rebate documents, tracking submissions after they are mailed to us, tracking rebates after they are mailed to customers, etc.
DataMatrix also provides a website for self-service tracking. Additionally, DataMatrix accepts inquiries by email and fax
DataMatrix’s robust reporting engine provides full customized reports on any field we capture for your promotions.